Zendesk is an online service for managing your customer service. This powerful ticketing solution enables you to keep track of all your customers’ questions, to follow them up and possibly also link a database of user manuals to this.
Thanks to the link between Zendesk and Akti you can:
- View information from Akti’s CRM in Zendesk. For example, you always know whether a customer has paid his invoices or not.
- You get an overview of the Zendesk tickets in Akti’s CRM, so you know what questions or problems your customer has.
- Optimize the collaboration between your support team and sales team.